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Delivery, Return Policy & Instructions

Thank you for shopping Ridgewood Store Online

Please follow the instructions and policies closely to ensure your order and delivery arrangements process seamlessly.

These policies are subject to change without notice. Please check this page often to learn of any changes.

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BULK Order Restrictions

  • We can only fill single BULK orders online. If 2 or more different BULK items are needed, please place your order at 610-373-0990.
  • Our minimum online order is 2 yards. If you need less than 2 yards, or if you need ½ yards, please place your order at 610-373-0990.
  • We cannot, under any circumstances, jump curbs.
  • We deliver our BULK items. You must select 'BULK Delivery' from the list at checkout.
  • We only deliver BULK products to specific areas in Pennsylvania and the surrounding region. If you do not see the 'BULK Delivery' option during checkout, please place your order at 610-373-0990. It is possible we do not deliver BULK products to your area.
  • Products may vary from picture shown.
  • We do not take returns on BULK items. Please be sure to select the correct item and quantity before placing your order. If you would like to cancel your order before it is shipped, or have any questions or comments, please call us at 610-373-0990.
  • BULK items cannot be combined with Non-bulk items (i.e. bagged seed, tools, etc.). They must be ordered separately.
 
Non-Bulk Order Restrictions
 
  • Due to warrenty restrictions, STIHL brand items cannot be purchased online or shipped. All STIHL items must be bought and picked up at our Perkiomen ave location. If you don't see the STIHL item you're looking for, are interested in buying STIHL products, or have any other questions regarding STIHL products, Contact Us.

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Order and Checkout Instructions

Shipping Method:

  • For BULK: Select 'Bulk Delivery'
  • Select 'In Store Pick Up' if you intend to pick up any item yourself

Shipping Details: provide the address where you would like your order to be delivered.

 Delivery Date Request for BULK items:

  • No Sunday deliveries
  • Weekday (Mon-Fri) deliveries require a minimum of 1 day advance notice
  • Saturday deliveries require a minimum of 2 days advance notice (when available)
  • You may order as far in advance as you like

In the Order Instructions/Comments box for BULK deliveries please specify:

  • Directions to delivery location
  • Instructions about drop off. Driveway deliveries only. We suggest leaving an upside down bucket indicating the location you'd like your order to be dumped. Indicate if someone will be home
  • An alternate phone number
  • Any additional instructions

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Return Policy

Ridgewood Soils retains the exclusive right as to whether an item may be returned or exchanged, or to have an order cancelled. Ridgewood Soils encourages customers to review their orders carefully, as once placed, the order can not be cancelled, nor the items returned or exchanged unless Ridgewood Soils expressly consents.

  • If you would like to cancel your order before it is shipped, please call us at 610-373-0990.
  • If you need to return an item, please call us at 610-373-0990, or fill out a return form, found in the options under your 'Order Status'.
  • Ridgewood Soils will only consider returns within thirty (30) days of the purchase date.
  • Refunds are for the cost of the product only; shipping and handling charges are non-refundable.
  • You are responsible for the cost of shipping your return item back to us, and the returned item must be received in the same condition in which it was delivered to you
  • All returns are subject to a 20% restocking fee
  • Items must have original packaging, warranty cards, and ALL owners’ manuals to be returned. Without this, they are not returnable
  • If your merchandise arrived damaged, call the carrier that delivered your package within 24 hours of receipt before contacting Ridgewood Soils.
  • Gas-powered items cannot be returned to Ridgewood Soils once they have been gassed or oiled. If they have been gassed or oiled they need to be taken to our service center (3811 Perkiomen Ave, Reading PA, 19606) for repair, they may be covered under warranty.

Questions? Comments? Contact us at 610-373-0990 or support@ridgewoodstore.com