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FAQ

ORDERING and SHIPPING

 Q:  I don't see an option to add STIHL products to my cart, why not?

 A: Due to warrenty restrictions, STIHL products cannot be purchased online, or shipped anywhere. All the STIHL items on this website are for item information only. If you are interested in purchasing STIHL products, Contact Us for pricing, to see if it is in stock, when it will be available, or if you have any other questions regarding STIHL products.

 

 Q:  Can I place an order now and have it shipped at a later date?

 A:  Yes. While selecting the BULK item and quantity, you will see a few boxes for the desired date. We need at least a one (1) day notice for weekday deliveries, and a two (2) day notice for saturday deliveries (when available).

Non-bulk items will be processed for shipping as soon as the order is recieved, usually one business day after ordering.

 

 Q:  How do I cancel or change my order?

 A:  Orders can only be canceled or changed if you Contact Us before they are shipped. After an item has been shipped, you are responsible for all shipping fees, as they are non-refundable.

 

 Q:  How do I check my order status?

 A:  You can check the status of your order by going to the 'Order Status' page, (Top left corner). This information is also available in the 'My Account' page

 

 Q:  Are all of the items in your stores available online?

 A:  Not yet! But check back often, we are frequently adding new products!

 

 Q:  Where can I receive answers to questions that I may have about a particular product in your store?

 A:  Information can be found in the description on the product page of the item in question. If you have any additional questions or need clarification, feel free to Contact Us.

 

RETURNS

  Q:  Can I return BULK products?

 A:  We do not allow the return of our BULK products. Please be sure to review your order before placing it. If you are unsure about the color, size, application, or any other information regarding the product you are interested in, please stop into our Angstadt Lane location, or Contact Us for clarification.

 

 Q:  Can I return items that were purchased online to a Ridgewood Soils retail store?

 A:  Yes, if you wish to return an item in person, you may take it to either one of our locations. Please read our Return Policy and Contact Us ahead of time to ensure the item is returnable/replaceable/repairable.

 

 Q:  If I want to return or exchange an item, how long does it take to process?

 A:  If the return is accepted by Ridgewood Soils, it will take two to four weeks.

 

Don't see the answer to your question here? Read our Delivery Policy and Instuctions or Contact Us!